Position Responsibilities

• Investigates and manages personal automobile first and third-party claims.
• Reports directly to Team Manager.
• Deliver a customer-focused claims experience.
• Investigate single and multi-vehicle auto accidents using innovative tools and technology to capture recorded statements, photos and/or the review of police reports to resolve losses.
• Document claims through active listening and use of data to summarize liability decisions.
• Communicate compassionately with customers and help them through their claim Negotiates and conveys claim settlements within authority limits.
• Writes denial letters, Reservation of Rights and other complex correspondence.
• Maintains diary system, capturing all required data and documents claim file activities in accordance with established claims handling standards.
• Manages file inventory to ensure timely resolution of cases.
• Handles files in compliance with state regulations, where applicable.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Detailed oriented with the ability to work in a team environment and be flexible to daily changing needs and job duties.
• Ability to obtain appropriate state licensing as required.
• Proficient computer skills required including Microsoft Office Suite.
• Recognizes when to refer claims to Special Investigations Unit and/or Subrogation Unit.
• Performs other duties as needed.